Return & Exchange
You can cancel your contract within 14 calendar days without giving any reason. Unworn items and original boxed SOCKS and boxer shorts that you are not completely satisfied with will be refunded within 14 days of receipt. Refunds will be credited to the original payment method for the full value of the product (excluding shipping). We reserve the right to withhold refunds until we receive the returned items. Returns after 14 days will not be refunded and will be returned to you, the cost of postage must be paid by the customer.
1. please register the return in our return portal first.
2. make sure that all goods to be returned are undamaged! Damaged products cannot be refunded or exchanged. Boxer shorts and SOCKS can only be returned unworn and in their original packaging. Face masks are excluded from return due to hygienic reasons. 3.
Fill in the returns form, making sure to check the availability of products on www.quipster.eu if you wish to exchange something.
4. carefully pack your items and include the completed return form. 5.
5. mark the package with the address given on our return form. Please remember to ask your post office for proof of delivery and keep this for reference. Otherwise, we will not be able to make the exchange or refund your money if we do not receive your package.
Frequently asked questions
Who bears the costs for the exchange?
Thecost of returning the goods to us is to be borne by the customer, we bear the delivery costs for sending the exchanged goods.
You are missing return documents?
Here you can download the return form again.
Are you waiting for the confirmation of your return?
Afterwe have received your return, we will check what you have sent back. Please allow up to 14 days for this to happen. We will notify you by email once we have received your refund.
Can I return multiple orders together?
Youcan return multiple orders at once. Please make sure that you register a return for both orders.
Incomplete or incorrect address information:
If the package could not be delivered due to incomplete or incorrect address information and is returned to us and costs are incurred, these costs will be deducted from the amount to be refunded. If you request a new delivery, the costs caused by the return, as well as the shipping costs incurred by a new delivery, are to be borne by you.