1. can I return or exchange my order?
All information on exchanging or returning goods can be found here.

2. can I cancel my order?
All orders are shipped within 1-2 working days after receipt of the order. Therefore, no changes can be made after the order has been placed. All cancellation requests will be reviewed as soon as possible. If the order has not already been submitted to our warehouse, we will process your cancellation where possible.

All emails relating to cancellations must be titled "Cancel Order" in the subject of the email. Please include your full name and order number in the email. Unfortunately, cancellations not made in this way cannot be processed.

3. Can I change my address?
As we process and dispatch all orders as quickly as possible, unfortunately we cannot accept address changes after your order has been placed. However, all address change requests will be reviewed as soon as possible. If your order has not yet been submitted to our warehouse, we will process your cancellation where possible.

All emails relating to the change of address must be marked with the title "Change of address" in the "Subject" field of the email. Please include your full name, order number and the new, correct delivery address in the email. We will do our best to update your details for you before your order is dispatched. Unfortunately, change of address emails that are not titled in this way cannot be processed.

Unfortunately, if your order is lost due to incomplete or incorrect address information, it cannot be refunded. If the package could not be delivered due to incomplete or incorrect address information and is returned to us and costs are incurred as a result, these costs will be deducted from the amount to be refunded. If you request a new delivery, you will be responsible for the costs caused by the return shipment and the shipping costs incurred by a new delivery.

4. Can I add / remove a product or change the shipping method
Unfortunately, once the order has been sent, we cannot change the shipping method or exchange / add products to your order.

5What happens if my order is at local customs?
If your order is at customs, it is the responsibility of the buyer/customer to contact local customs and take care of customs clearance. Unfortunately, we cannot contact customs officials or refund orders that are refused by local customs and returned to us. We will include all required customs documentation with each order if necessary.

6. Postage/Shipping

If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Quipster to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Quipster is not liable to refund or resend your order, but we will work with you to resolve the situation.

7. Jurisdiction

In business dealings with merchants and with legal persons under public law, the place of jurisdiction for all disputes concerning these terms and conditions and under their validity closed individual contracts is Salzburg (Austria).

8. Change of Terms & Conditions

We are entitled to intervene these terms and conditions as far as possible in the contractual relationships with the customers.

9. Severability Clause

Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should a loophole emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.